1. Types of Issues You Can Report

You may report any of the following issues:

• Website errors or pages not loading
• Broken links, missing content, or design problems
• Account login issues or authentication failures
• Payment or billing problems
• Accessibility issues or navigation difficulties
• Security concerns or suspicious activity
• Any unexpected behaviour or app malfunction

2. Information We Need

To help us resolve your issue faster, please include as much detail as possible when reporting a problem. Useful information includes:

• A description of the issue
• Steps to reproduce the problem
• The page or URL where the issue occurred
• Any error messages shown
• Your device type (desktop, mobile, tablet)
• Your browser name and version
• Screenshots or screen recordings (if possible)

3. How to Report a Problem

You can report an issue using any of the following methods:

• Submit a detailed report through our support email
• Use the contact form on the support page (if available)
• Contact our support team by phone for urgent matters

Once your report is received, our technical team will investigate and take action as quickly as possible.

4. Response Time

We aim to respond to all problem reports within 24–48 hours. More complex issues may take additional time to diagnose and resolve, but we will keep you informed throughout the process.

5. Follow-Up and Resolution

After reporting a problem, you may receive follow-up questions from our support or technical team. Please respond with the required information so we can resolve the issue promptly.

Once resolved, you will be notified of the fix or given instructions if any action is required on your end.

6. Emergency or Security Issues

If your report involves a critical security concern, data breach, or unauthorized access, please contact us immediately using the fastest method available (phone or emergency email).