User Guide
User Guide
Learn how to use our platform effectively
Important Notice
This user guide provides instructions for navigating and using our services. For legal obligations, please refer to our Terms & Conditions page.
1. Getting Started
To begin using our platform, create an account using your email address and follow the verification steps. Once registered, you can access all available features from your dashboard.
2. Navigating the Dashboard
After signing in, your dashboard will show:
- Profile: Manage your personal information and settings.
- Services: Browse and access available tools.
- Notifications: View important updates and alerts.
- Support: Contact our team for assistance.
3. Managing Your Account
You can update your profile, change your password, and manage security settings through the Account Settings page.
Recommended actions:
- Enable two-factor authentication (2FA)
- Keep your contact information updated
- Review your saved devices regularly
4. Using Our Services
Our platform includes a variety of tools and services. Each service contains a detailed description and guidelines. To use a service:
- Select the service from the Services menu
- Follow the on-screen instructions
- Submit any required information
- Download or view your results
5. Subscriptions & Payments
Some services require a subscription or one-time payment. You can manage your billing from the Billing & Plans section of your account.
- Upgrade or downgrade plans
- View transaction history
- Update payment methods
6. Troubleshooting Common Issues
Below are solutions to common problems:
- Login Issues: Reset your password using the “Forgot Password” option.
- Page Not Loading: Clear your browser cache or try a different browser.
- Feature Not Working: Ensure your app or browser is updated.
- Billing Errors: Contact support with your transaction ID.
7. Safety Tips
To keep your account secure:
- Never share your password
- Use strong and unique passwords
- Beware of phishing emails
- Log out after using public devices
8. Updating the App / Platform
We regularly update our platform to improve security and add new features. Make sure you always use the latest version for the best experience.
Need Help?
If you have any questions about how to use our services, please contact us:
- Email: support@otratech.com
- Phone: +964 7510090771
- Address: 123 Tech Street, Silicon Valley, CA 94000